Payment, access and refunds

This is an informational translation. The binding version is the public offer in Russian

Everything you need to know before paying for the course. The full terms are in the Public Offer (in Russian); if anything differs, the offer prevails

Payment

Prices on the site are in rubles. Payment is one-off, for the chosen plan

  • We accept MIR, Visa and Mastercard cards, as well as payment via SBP (the Russian Faster Payments System)
  • To pay by card, choose a plan and go to the bank’s payment page. There you enter the card number, the expiry date and the three-digit CVC2/CVV2 code from the back of the card
  • If your card is enrolled in 3-D Secure, you will be redirected to the issuing bank’s page to confirm the payment
  • Payments are processed through the acquiring bank’s secure gateway in line with the international PCI DSS security standard, and data is transmitted over SSL. Card details are entered on the bank’s side: they never reach the MOONK Academy site and are not passed on to us
  • If you have a promo code, enter it in the payment window: the discounted price is shown before you go to the payment page, and that is the amount charged
  • After payment, a receipt under Russian Federal Law No. 54-FZ is sent to the email address you provided

Discounts and promo codes

The price of access is the one in effect on the site at the moment of payment (clause 4.1 of the offer). Discounts are given on equal terms to all buyers in the relevant category

  • Promo codes are distributed in our materials and those of our partners, at events and in mailings, and also individually to specific buyers
  • A promo code is valid subject to the conditions set when it was issued: the validity period, the product and plans it applies to, and the maximum number of uses
  • A promo code applies to the plan price in effect at the moment of payment. Promo codes cannot be combined: no more than one code applies to one order
  • A placed order reserves a use of the promo code (and, for plans with a limited number of seats, a seat as well) for 30 minutes. If payment is not received within that time, the use is released and the code can be applied again within its limit
  • A promo code cannot be exchanged for money, does not apply to orders already paid and does not entitle you to a refund of the price difference
  • We may end a promo code early in case of abuse, for example if a code issued to a specific person is published openly. Orders paid before the code was ended remain valid
  • A change of price on the site does not apply to paid orders: the difference is neither refunded nor charged
  • For a refund, the calculation is based on the amount actually paid - the base plan price and the size of the discount are not used (clauses 6.2–6.4 of the offer)

Access and receiving the service

The service is provided remotely, in electronic form: no physical delivery is needed, and its cost is 0 ₽

  • Geography: access is available anywhere with an internet connection. You need a connected device and a modern browser
  • Access to the course opens in your account on moonk-academy.ru as soon as the bank confirms the payment - usually within a few minutes. An email with a sign-in link is sent to the address you provided
  • Course sections may open gradually, following the cohort schedule; the schedule is shown in your account (clause 5.1 of the offer)
  • Access lasts 3 years from the date of payment, unless the plan states otherwise (clause 5.3 of the offer)
  • The service for each section is considered provided from the moment access to it is opened (clause 5.2 of the offer)
  • The whole first lesson opens for free after you register on the site (by email, via VK ID or Yandex ID) and stays open with no time limit (clause 5.5 of the offer)

Refunds and withdrawal from the service

You can withdraw from the contract at any time before the service is fully provided - Article 32 of the Russian Consumer Rights Protection Law and Article 782 of the Civil Code of the Russian Federation

  • On withdrawal, the amount paid is refunded minus the cost of the part actually provided (in proportion to the number of sections opened to you) and the costs actually incurred - the payment system fee and the fee paid to the product’s author. The formula and a worked example are in clauses 6.2–6.4 of the offer
  • If the service is of poor quality, we will fix the shortcomings free of charge or reduce the price proportionately. If the product is unavailable through our fault, the money is refunded in full (clause 6.7 of the offer)
  • You can report shortcomings of the service within the warranty period or, if none is set, within two years
  • How to request a refund: send a request to support@moonk-academy.ru stating your full name, the product and plan, the email of your account and the bank details for the refund (clause 6.5 of the offer)
  • Timing and method: the money is refunded within 10 calendar days from receipt of the full set of details, by the same method used for payment. For card payments the amount goes back to the same card; how long crediting takes depends on the issuing bank and ranges from 1 to 30 business days
  • The refund is documented with a corrective “refund of receipt” cash receipt under Russian Federal Law No. 54-FZ

Course materials

The rights to the course and its materials belong to the rights holder. You get personal access for the term of your plan, not the materials themselves (section 7 of the offer)

  • Access is personal and non-commercial: you may watch the course yourself during the access period (clause 7.1 of the offer)
  • You may not record, copy, download, distribute or publicly show the course videos and materials, or share your login and access with other people (clause 7.1 of the offer)
  • Videos may be protected by technical means, including a watermark with your account ID: a recording shows whose account it was made from (clause 7.2 of the offer)
  • If these terms are breached, access is blocked with no refund, and the rights holder may claim damages (clause 7.2 of the offer)

Seller

Individual Entrepreneur Mikhail Olegovich Britov

INN 236401709618 · OGRNIP 326784700187422

Saint Petersburg, Russia · full registration address on request at support@moonk-academy.ru

Support: support@moonk-academy.ru

Simplified tax system (USN), not subject to VAT